Live Help is a private conversation (Internet chat) between you and an HRC Staff Rep (hrc911). Your message cannot be viewed by others.
<<< When the help window looks like this, a staff rep. is on-site and available to answer your questions about Advertising, the HRC Author Program, and more.
There's no need to sign-up or login (unless you're already a member of Chatango).
Simply enter your message in the bottom window and click the
button.
The staff rep. will normally respond in less than a minute, and their response will appear in the top window.
When the help window looks like this >>>no staff member is available for live chat.
However, you can still contact HRC by entering your message in the bottom window.
After you click the
button, a small window will open, asking for your email. Enter your address and click 
.
After HRC receives your message, a staff member will normally respond within 24 hours via the email address you provide.